Business Process Outsourcing (BPO) can be a game-changer for letting agents looking to grow their business. Let’s explore how BPOs can benefit your lettings business:

Cost Reduction:

Outsourcing can significantly reduce costs compared to hiring in-house staff. When you outsource, you eliminate many hidden employment costs such as National Insurance contributions, pension contributions, holiday pay, and office space overheads.

Additionally, outsourcing provides access to an experienced, expandable team paid per property managed. You won’t need to worry about training, holiday pay, company cars, desk space, or pensions. This team can be available 24/7, ensuring continuous service even during illness or other disruptions

Improved Efficiency:

By outsourcing time-consuming tasks like rent collection, arrears management, tenancy administration, and property maintenance, your in-house teams can focus on core activities and new instructions. This streamlines operations and enhances overall efficiency.

Geographical Expansion:

Outsourcing allows you to expand your geographical reach without the need for physical offices in new locations. You can manage properties in multiple areas and grow your portfolio without significant investments in infrastructure and staffing.

Expertise and Quality Service:

Outsourcing gives you access to high levels of expertise and experience in property management. This ensures that your tenants and landlords receive the best possible service, enhancing your reputation and client satisfaction. The outsourcing company will maintain your service standards and align with your brand values.

Flexibility and Scalability:

With outsourcing, you only pay for the services you need. This flexibility allows you to scale services up or down based on demand, effectively managing costs and responding to market changes swiftly.

Addressing Training Costs:

Training costs can be a burden for property management companies. Outsourcing eliminates this issue because the outsourced team is already trained and skilled in property management tasks, ensuring high-quality service.

In UK dealing with property management matter, you have to be well trained enough, most common property management training & certification is ARLA. ConnectX is the first of its kind BPO to have ARLA trained professionals with a record of managing property management UK clients for more than two years.