How Does ConnectX Back-Office Property Management Team Deliver 80% Landlord and 75% Tenant Satisfaction?




A prominent property management company in the UK partnered with ConnectX to address operational inefficiencies and high costs. Despite managing a substantial portfolio of properties and experiencing growth, the company faced challenges with high operational costs and inefficiencies. Seeking a solution to streamline operations, reduce costs, and enhance service quality, they chose ConnectX for its expertise in property management support and commitment to delivering exceptional results. ConnectX provided comprehensive back-office support, resulting in significant improvements in call handling, repairs management, and overall efficiency

Common Root Problems in Property Management

Property management companies often face several generic root problems, including:

  1. High Operational Costs: Managing a large number of properties can result in high administrative and operational expenses.
  2. Inefficient Processes: Outdated or manual processes can lead to delays and errors, reducing overall efficiency.
  3. Customer Service Issues: Long call wait times and slow response to maintenance requests can lead to tenant and landlord dissatisfaction.
  4. Staffing Challenges: Recruiting, training, and retaining skilled staff can be difficult, impacting service quality.
  5. Regulatory Compliance: Ensuring compliance with local and national regulations can be complex and time-consuming.

Services Provided by ConnectX to Property Management Client

A property management client integrated ConnectX’s services into their operations, which included:

  • Call handling (incoming and outgoing)
  • Repairs management
  • Council complaints resolution
  • Certification processes
  • Notices to Quit (NTQs) processing
  • Inspections and reports

Additionally, ConnectX provided HR support for staffing and recruitment, employee training and development, and accounts and payroll services.

ConnectX has been our strategic back-office partner for over 2 years, significantly boosting our profitability and streamlining operations. Their specialized trained workforce has led to a 30% reduction in tenant complaints and a 25% increase in satisfaction. Their sales team has boosted our letting & acquisition process at a good pace. We value their expertise in sales, HR, and finance, and their exceptional customer support.

Apex Housing Solutions UK

Client Success is Our Success: ConnectX Back Office Property Management Expertise Makes the Difference


Improved Efficiency and Productivity

We streamlined Apex’s operations, resulting in faster response times and higher productivity. Their team handled repairs management, council complaints resolution, and certification processes, freeing up Apex’s staff to focus on core activities.

Enhanced Tenant and Landlord Satisfaction

Our support led to improved service delivery, increasing satisfaction levels among tenants and landlords. Their dedicated team ensured timely responses, resolving issues efficiently and effectively


CFO Apex Housing Solutions

CEO Apex Housing Solutions

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